Vouchers

Can I redeem a Zalando voucher code at Zalando Lounge?

Zalando-Lounge and Zalando are independent to each other and furthermore operate on different platforms. It is therefore not possible to use Zalando- Read more...

Do Zalando Lounge vouchers have an expiration date?

All Zalando Lounge vouchers are only valid for a limited period of time. Depending on the voucher, the expiration date may vary. Please check the voucher Read more...

How to redeem a voucher code?

It is very simple to redeem a voucher code! Enter the code into the provided field when placing your order and click the button ‘Redeem’. The Read more...

How can I receive a Zalando Lounge voucher?

Vouchers for our campaigns are send out periodically through our newsletter. If you already are a registered member, you can subscribe to the newsletter Read more...

I forgot to enter my voucher code during the order process. Is it possible to redeem a voucher after I have placed an order?

You can only redeem a voucher before completing your order. For technical reasons we can't process vouchers after you've completed your order. Read more...

What should I do if my voucher isn't accepted?

We recommend that you copy and paste the voucher code to avoid typos. If your voucher still does not work, the following questions can help you find the Read more...

Is it possible to combine vouchers?

Unfortunately, it is not possible to combine vouchers together. Only one voucher can be redeemed per order.   Read more...

Do I get my voucher back if I decide to cancel/return an order?

We will neither resend nor refund the vouchers you get via our newsletter and push notifications if you return items. This applies to both partial and Read more...