Ordering

How long does delivery take?

You order the items you like. Once the sale has ended, we request these items from our suppliers. After they've arrived at our logistics centre, they Read more...

How should I proceed if I receive a damaged parcel?

If your package has arrived damaged, please send us a brief description of the damage and 3 to 5 photos clearly showing the damaged parcel and its Read more...

Unfortunately I have ordered a wrong article (size, colour). Is it possible to exchange or re-order goods?

Zalando Lounge doesn't offer a set assortment. Rather, we order the items straight from our suppliers as soon as a promotion has ended. Which is why Read more...

I'm not satisfied with an ordered item and would like to submit a complaint. How should I proceed?

Did the item(s) you ordered arrive damaged or faulty? We're sorry! Please contact us first before returning the item(s). We'll then investigate Read more...

How do I cancel an order or an article?

Have you ordered a wrong item or changed your mind? As long as your order hasn't been packed in our warehouse yet, you can cancel all items in your Read more...

How exactly does the ordering process work?

Browse our offers and pick your favourite products. Our photos, descriptions and size guide will help you choose the correct size. Once you've placed Read more...

I would like to order an article which is "temporarily reserved/sold out". What does this mean?

If an item is temporarily reserved, it means that another Zalando Lounge member has placed said item in their shopping bag. The shopping bag will be Read more...

Why is there a time limit for completing a transaction?

Our sales are limited, in both time and stock. But we want to give all Zalando Lounge members the chance to snap up our incredible bargains. That's Read more...

Is it possible to combine two or more orders for shipping?

Due to technical and bookkeeping reasons we unfortunately can't combine several orders into one.       Read more...

My order has been already placed but I would like to add one more item. Is this possible?

Due to technical reasons, we aren't able to make changes to your order once you've finalised it. In case you notice that something is wrong or Read more...

What is the warranty period for articles purchased at Zalando Lounge?

A two-year statutory warranty applies for all items you ordered from us. This two-year period starts on the day you receive your order. If anything is Read more...

How can I be sure that my order has been successfully placed?

Shortly after you've completed your order, you'll receive an order confirmation email containing your order number. You can always track the Read more...