Paying with Credit Card

Which cards do you accept?

We accept American Express, Mastercard and Visa.

When will my card be charged?

Upon placing your order, the full amount is requested from your bank and your credit card will be charged only once the order is confirmed. In the event a pre-authentication error occurs and your order is not confirmed - the funds have been requested only and not yet charged to your credit card - our system will automatically notify your bank that the requested funds are no longer required and the holding amount will be released.

If you send goods back, the amount will be credited back to your card account once the items arrive back at our warehouse.

3DS Authentication

Our checkout process uses 3DS authentication (Verified by Visa, MasterCard SecureCode and American Express SafeKey). These services are there to further protect your card account against unauthorised use when you shop with us. If you require more detailed information or encounter a problem with the authentication process, please contact your card issuer directly. We have unfortunately no control over the payment authentication process, meaning we will be unable to assist with any authentication enquiries.

 

Do you pay online with credit card? Make sure you know what might change for you as of 14 September!

 

         

 

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