How do I return items?

***Our return period is temporarily extended to 31 days***
 
You can return items in original condition within 14 days after delivery without giving reasons. During this time, the return label is available for you in your account.

Here's how to return an item:

1. Log into your account with your user name and password.

2. You can view all your orders under Orders & Returns. Select the correct order and choose Return an item. Pick the items you want to return and give the reason why you want to return them.

3. Now, you can download the return label PDF file, save it to your computer and print it out.

4. Put the items back in their original packaging, place them in the box and add the return slip. Seal the box safely and stick on the return label.

5. Post your item(s) at the next available
Hermes shop and keep the mailing receipt. We'll pay your return shipping fee. Find your nearest drop-off point here.
 
If you don't have access to a printer, please contact our customer service team. We'll mail you the form by post.

You'll be reimbursed as soon as your return shipment arrives at our logistics centre. As a rule, it takes up to 14 days.