When will I receive my refund?

We will refund your money as soon as we have booked and checked your return at our logistics centre. This can take up to 14 days after we received your parcel.

As soon as the return has been booked, you will receive an email confirming your refund.

Note that if you pay by credit card or PayPal, the refund can be made already on the day you return the goods. Additionally, as some credit cards process refunds differently, you might also find the refund under the original purchase date.