How should I proceed if I want my return collected from home?

We're happy to arrange a pickup service for you. Simply get in touch with our customer service team via phone or email to let us know what you need.


In order to get your parcel ready for pickup, please print out the return note that you'll find under Orders & Returns in your account. When you've done so, stick the return label onto the parcel. As the courier collects your return order, they'll bring additional documentation to complete the pickup service.

Please keep in mind that it'll take at least one week to arrange collection. On the date of collection, Hermes will pick up your parcel between 8am and 6pm.