What happens if I'm not at home at the time of delivery?

Not at home? No problem! Your Hermes courier will always make three attempts to deliver your parcel.

After three unsuccessful delivery attempts, your parcel will be marked as Return to Sender and you’ll be reimbursed as soon as your order arrives back at our logistics centre.

Hermes operates from 8am to 8pm from Monday to Friday and from 8am to 5pm on Saturdays. When you confirm your delivery address, please keep in mind that we have no influence over the exact delivery times of your order.