Shopping Advice

How to find my size?

Once you've found an item you like, pick a size and put the item into your shopping bag. If you're unsure whether the size you picked will fit Read more...

Do you pay online with credit card? Make sure you know what changed for you on 14 September 2019!

On 14 September 2019 your online payments became a lot more secure! Why? The new EU Payment Services Directive 2 (PSD2) came into effect. Banks are Read more...

Can I return more than one order in the same parcel?

Should you wish to return items from several orders, you are welcome to send them back to us in one package. Simply put all completed return slips in a Read more...

Why is there a time limit for completing a transaction?

Our sales are limited, in both time and stock. But we want to give all Zalando Lounge members the chance to snap up our incredible bargains. That's Read more...

How can I find out when my favourite brand will be available?

Stay in touch with the latest offers waiting for you at Zalando Lounge with our newsletter. Whether once a day or once a week – you decide how often Read more...

Zalando Lounge App

Find out all the latest offers at our shopping club on the go by downloading the Zalando Lounge app. Available for iOS or Android, no longer will you to Read more...

How can I assure your products are authentic?

All products we sell are originals. We acquire them from reputable suppliers who provide the highest quality of products. We do not sell fake, Read more...

How do the promotions work?

Every day, we offer ten to twelve new sales promotions. On weekdays, these will go online at 7am, on the weekend at 8am. Afterwards, our promotions Read more...