What should I do if my voucher isn't accepted?

We recommend that you copy and paste the voucher code to avoid typos.

If your voucher still does not work, the following questions can help you find the problem:

1. Have you deleted any spaces left before or after the voucher code?
2. Is the voucher still valid?
3. Does the voucher require a minimum order value?
4. Are you sure you haven't used the voucher on another order?
5. Is the voucher meant for a specific brand/campaign?
6. Is the voucher valid for Zalando or Zalando Lounge?