Your personal information

How can I delete my account?

If you decide to delete your user account, please email our customer service department at service@zalando-lounge.co.uk using the email address Read more...

How can I change my personal details in my account?

In your customer account you can change your name, your e-mail address, your password or the stored delivery and billing address under "Personal Read more...

How can I change my preferred method of payment?

You can change your preferred payment method during checkout by clicking on Step 2 – Payment. In this step, you can add or remove additional  Read more...

How can I reset my password if I have forgotten it?

1. Please go to our login page. Under the box for your password you'll see the question Forgot your password? Click on it and enter your email Read more...

Is paying online safe and secure?

Of course! At Zalando Lounge, we use 128-bit SSL security encryption during your payment process in order to protect your data. Thanks to the SSL Read more...