How can I reset my password if I have forgotten it?

1. Please go to our login page. Under the box for your password you'll see the question Forgot your password? Click on it and enter your email address in the field provided.

2. Shortly after you will receive an email from us. This email contains a link to change your password. Please note that this email may take a couple of hours to reach you. It could also appear in your spam folder. The link provided is valid for 24 hours and can only be used once.

3. Click on the link and enter your new password in the next step. Please be sure to check your email address and password, in particular the spelling. When the caps lock key is activated, your entire password will be entered with capital letters. Confirm your new password in the next step, done!

If the link in the email that we sent does not work as expected, copy and paste the link in the address field of your web browser. Should you still not be able to log into your account, please contact our customer service department.