General

How can I contact Zalando Lounge?

If you want to get in touch, we're here for you. You'll reach us from Monday to Friday between 6am and 7 pm on the following free phone number: 08 Read more...

What is the difference between Zalando and Zalando Lounge?

Zalando and Zalando Lounge are based on two different business models. Zalando offers a fixed assortment of products with a seasonal focus. At Read more...

Current changes to our service

We are operating as usual and doing our best to keep our delivery promise. Given the current circumstances, we might experience slight delays in Read more...

How much are the shipping costs at Zalando Lounge?

  Zalando Lounge standard shipping costs are £3.90, regardless of how many items your order. The shipping costs include the costs for shipping Read more...

What is Zalando Lounge?

Zalando Lounge is an online shopping club which offers its members exclusive access to a selection of more than 2,500 brands at affordable prices. At Read more...

What is the warranty period for articles purchased at Zalando Lounge?

A two-year statutory warranty applies for all items you ordered from us. This two-year period starts on the day you receive your order. If anything is Read more...

How can I assure your products are authentic?

All products we sell are originals. We acquire them from reputable suppliers who provide the highest quality of products. We do not sell fake, Read more...

How can I find out when my favourite brand will be available?

Stay in touch with the latest offers waiting for you at Zalando Lounge with our newsletter. Whether once a day or once a week – you decide how often Read more...

How do the promotions work?

Every day, we offer ten to twelve new sales promotions. On weekdays, these will go online at 7am, on the weekend at 8am. Afterwards, our promotions Read more...

How is it possible to offer such large discounts on brand name products?

We save on high logistics and inventory costs because we order the goods once our promotions have ended. By cutting out the middleman, we also avoid Read more...

Can I purchase items on Zalando Lounge without an account?

Our ever-changing offers are only available to registered members. Sign up for free and gain access to fashion, footwear, jewellery and much more with up Read more...

How do I become a Zalando Lounge member?

Simple! Just sign up on our website – it's free and non-binding. If you're already a Zalando customer, just log in using your existing Read more...

Are there any fees associated with membership to Zalando Lounge?

Absolutely not! Your Zalando Lounge membership is completely free of charge and non-binding. We do not require you to spend a certain amount each month Read more...