Payment

Payment via credit card with 3D Secure

European regulations are changing to make online credit card payment more secure for you. How exactly? You may be asked to authenticate your payment Read more...

How can I change my preferred method of payment?

You can change your preferred payment method during checkout by clicking on Step 2 – Payment. In this step, you can add or remove additional  Read more...

How should I proceed if my desired payment method is not available?

As a rule, you should be able to pay by credit card or PayPal. Can't find your favourite payment method? This may be due to the following reasons: 1. Read more...

Paying with Credit Card

Which cards do you accept? We accept American Express, Mastercard and Visa. When will my card be charged? Upon placing your order, the full amount is Read more...

Paying with Prepayment

Can I pay by Prepayment? We only offer prepayment if no other payment method is available. An automated verification process determines which payment Read more...

Which payment methods can I use when ordering from Zalando Lounge?

We accept the following payment methods: credit card (Visa, MasterCard, American Express), PayPal. Read more...

Where can I find a copy of my invoice?

In your customer account, you can find a copy of your invoice under "Orders & Returns". Simply select the order number and click on the Read more...

Paying with PayPal

When will I be charged? Your PayPal account will be charged within a few minutes after confirming your order. Will I receive a payment confirmation? Yes, Read more...

Is paying online safe and secure?

Of course! At Zalando Lounge, we use 128-bit SSL security encryption during your payment process in order to protect your data. Thanks to the SSL Read more...