Returns

How do I return items?

You can return items in original condition within 31 days after delivery without giving reasons. During this time, the return label is available for you Read more...

How should I proceed if I want my return collected from home?

We're happy to arrange a pickup service for you. Simply get in touch with our customer service team via phone or email to let us know what you need. Read more...

I'm not satisfied with an ordered item and would like to submit a complaint. How should I proceed?

Did the item(s) you ordered arrive damaged or faulty? We're sorry! Please contact us first before returning the item(s). We'll then investigate Read more...

What should I do if I don't have a printer to print out a return label?

If you do not have access to a printer, please contact our customer service team who will gladly send you a return form by post. Read more...

Unfortunately I have ordered a wrong article (size, colour). Is it possible to exchange or re-order goods?

Zalando Lounge doesn't offer a set assortment. Rather, we order the items straight from our suppliers as soon as a promotion has ended. Which is why Read more...

Do I have to pay shipping costs in order to return one or more items?

We cover your return costs. Please print out the return note and stick the return label onto your parcel.  You'll find the return note in the ' Read more...

When will I receive my refund?

We will refund your money as soon as we have booked and checked your return at our logistics centre. This can take 10 working days after posting your Read more...

Can I return more than one order in the same parcel?

Should you wish to return items from several orders, you are welcome to send them back to us in one package. Simply put all completed return slips in a Read more...

What should I do if my parcel wasn't collected on the arranged date?

Usually, your return order will be collected one week from the day on which you requested the pickup service. If your parcel isn't picked up as Read more...

Will I be notified once you've received my returned items?

Of course! As soon as the items you've returned arrive and are processed at our warehouse, we'll send you an email confirming the receipt of your Read more...

How much time do I have to make a return?

If you want to return one or more items, you've got 31 days to do so. This 31-day period starts once your order has been delivered. You can send back Read more...