Shipping and Delivery

How much are the shipping costs at Zalando Lounge?

  Zalando Lounge standard shipping costs are £3.90, regardless of how many items your order. The shipping costs include the costs for shipping Read more...

Is it possible to change the delivery address for an order that has already been placed?

Once you have finalised and confirmed your order, we will not be able to make changes to the order – this includes the delivery option, delivery Read more...

How long does delivery take?

You order the items you like. Once the sale has ended, we request these items from our suppliers. After they've arrived at our logistics centre, they Read more...

What happens if I'm not at home at the time of delivery?

Not at home? No problem! Your Hermes courier will always make three attempts to deliver your parcel. After three unsuccessful delivery attempts, your Read more...

I am registered with Zalando Lounge in the United Kingdom but would like to have my order delivered to another country. Is this possible?

If you are registered in the United Kingdom, we will only deliver to the UK. If you want to have your order delivered to another country, you have to Read more...

How do I check the status of my delivery?

We'll send you an email as soon as your order leaves our warehouse and has been handed over to our shipping provider. This email contains the Postnord Read more...

How should I proceed if I receive a damaged parcel?

If your package has arrived damaged, please send us a brief description of the damage and 3 to 5 photos clearly showing the damaged parcel and its Read more...

Which shipping partner is delivering to me ?

Zalando Lounge delivers orders to you via Hermes. Read more...

Can individual items from an order be shipped separately?

Due to bookkeeping and logistic reasons, we’re unfortunately not able to ship items separately after your order’s been confirmed. You’ve Read more...

Is it possible to combine two or more orders for shipping?

Due to technical and bookkeeping reasons we unfortunately can't combine several orders into one.       Read more...

Is there a shortened delivery time option available for my order?

We sadly can’t offer a shortened delivery option for all items on our website. This delivery option is only available for selected sales. Please Read more...