Where is my parcel?

We'll send you an email as soon as your order leaves our warehouse and has been handed over to our shipping provider. This email contains the Hermes tracking link. You can check your parcel’s delivery status at any given time using this link. 

Please mind that it can take up to 2-3 working days before the tracking link becomes active.

Can I still change the delivery option or date?

Yes! Hermes will always send you a notification e-mail. Through a link in that e-mail and also the application, you can always redirect your parcel to a pick up point, have your parcel left at a safe place or with a preferred neighbour, or change the delivery date. 

If the carrier does not find you at home, you can use the tracking link to see whether your package was left with a neighbor or brought to a pick up point.

My order should have been delivered already!

Please check the tracking to see if the package has been left with a neighbor. If not and the shipping status has not changed for 5 days, please contact us - you can find our contact options below.